QueueGo — Live Queue Management App

Role: UI/UX Designer   |   Tools: Figma

The Problem

People waste time waiting in physical lines with no visibility into wait time or their position in the queue — for banks, clinics, government offices, etc

Process

• Mapped the user flow from joining a queue to getting served, identifying key friction points (uncertainty, no way to leave and come back without losing your spot)
• Wireframed core screens: join queue, live position tracker, notifications, admin/staff view
• Designed the high-fidelity UI with a focus on visual hierarchy — the "your position" number is the dominant element on screen, since that's the one thing users check obsessively
• Applied accessibility and responsive design principles so the app works on any device size

Key Decisions

• Used color-coded status (green/yellow/red) instead of numbers alone, since users skim rather than read while waiting.
• Designed a persistent notification banner rather than requiring users to keep the app open.

Outcome

A complete, responsive queue management interface — covering both the end-user and admin experience.